Grab our MiaBellaCandleOnline.com Success E-series and get Informed!
Complete details and ideas on how YOU can have fun and find success
with this home candle business

Frequently Asked Questions

1. Why are there 2 wicks in the 16 oz. jar candles?
   • We use 2 wicks so the candles burn evenly and release the
     maximum amount of fragrance from the first time you light
     the candle right down to the end.
2. I've noticed some black on the jars. Is this soot?
   • The “soot” that most people are concerned about is the
     “soot” that comes from using paraffin in candles (because of
     oily residue). All items that are burned (including
     alternative candles) must give off some percentages of soot.
     The small percentage of soot that might be seen on an
     alternative candle would be carbon from the wicks or because
     the flame has gotten too high and the wick is in need of
     trimming. Some fragrances also give off small amounts of soot.
3. Where are the candles made?
   • All of our candles are made at the corporate office,
     warehouse, and manufacturing plant located in Wilkes-Barre,
     Pennsylvania.
4. Are the ingredients in your candles all-natural?
   • Our wax is made up of all natural materials but we do not
     use natural fragrances in the majority of our candles. It is
     our opinion that most natural fragrances and essential oils
     do not produce as good a scent nor last as long as synthetic
     scents. Most of our scents are made specifically for our
     alternative wax formula and in the cases where we deem that
     a natural scent can function at the same level as a
     synthetic we use a natural scent.
     
     *Note: Our main goal was to address soot concerns among
     “mainstream” candle buyers and their candles. We were not
     looking to develop a candle for the “all natural” market-place.
5. Are your candles 100% soy?
   • Our original formula was 100% soy but we found that soy was
     NOT the best ingredient to develop an alternative candle
     from. The reason is that 100% soy does NOT hold enough scent
     to create a strong scented candle. When we designed a
     strongly scented soy candle we found that scent actually
     rose to the top of the candle forming a puddle at the top.
     
     The proprietary formula we currently use is a formula
     specifically designed for our candle's needs (clean burning
     and also strongly scented) and is comprised of vegetables
     and other natural, renewable resources.
     
     In our opinion, although soy has the benefits of clean
     burning and warm water clean up, our blend has those
     benefits PLUS allows us to make the candle one of the
     strongest scented candles in the market!
6. Are the candles lead/zinc free?
   • The wicks are lead free and also core free (no zinc) and are
     made from 100% cotton. Although our wicks are considered
     self trimming we still recommend that you trim the wicks to
     between 1/8 and 1/4 inch at all times. (Burn instructions
     recommend that you NEVER burn a candle continuously for more
     than 3 hours!)
7. Will leaving your candles in extreme heat cause any problems?
   • Storing your candles in your car or anyplace where it can be
     exposed to extreme heat can cause the following situations
     to occur:
     
     Extreme heat can cause the candle to melt slightly, but it
     will reform itself once it is no longer being exposed to
     that heat. If candles are stored for a long period of time
     in extreme heat (100 degrees F or more) and the storage area
     is unventilated you can experience the following:

     (a) candle melting
     (b) the candles can lose some of their scent
     (c) the candles can become slightly discolored.
     

     Do NOT allow the candles to be exposed to
     sunlight while in storage as it can discolor the candles.
8. Will leaving your candles in extreme cold cause any problems?
   • You can experience the following if you expose your candles
     to extreme cold. (20 degrees F or less):
     

     (a) If your candles are stored in a cold place you
     may notice that the scent coming from the unburned candle
     will not be as strong when you open the jar. That will not
     affect the scent when the candle is burned and you will also
     notice that the scent will return to full strength when
     brought back to normal conditions
     (b) The glass container holding the candle can become
     more brittle while cold and cases of candles should not be
     mishandled as it can cause breakage of the glass under those
     conditions.

9. How long do the body bars last?
   • It would depend on the time you spend in the shower, what
     you use it for and if you let it standing in water after
     leaving the shower. Most people have told us that the bar
     lasts a lot longer than any cleansing bar they have ever used!
10. Can I use a candle warmer with your candles?
    • Promoz Candles does not recommend the use of electric
      candle warmers with our candles. Promoz Candles uses a
      2 wick system with a safety seal at the end of the wick. The
      seal is metal. With two wicks the amount of metal at the
      base of the candle can pull in too much heat and break the
      glass container.
      • However, we DO like to cut our votives in half, pull out the wick & put the half in the burner. This is a GREAT way to use lots of candles when you're in the Candle of The Month Club!
11. I live in a dorm room and I'm not allowed to burn candles. What should I do?
    • We have melting candles that you can boil or use in a warmer, which is great if you don't have a kitchen in your dorm room.
12. I have a bird and I'm concerned about burning candles around him/her. What should I do?
    • It is best to consult a licensed veterinarian on the health of your pet. We do, however, recommend using the melting candles or as mentioned previously, melting votives, in a candle wamer. While our candles are low-soot, it is best not to burn any objects near birds as they have a very sensitve respiratory system.

Please contact me for further questions.

Our Gourmet Products

Candles    Bath & Body    Air Fresheners    Shop Online 

Fundraiser Information    Candle of the Month Club    

    FREE Weekly Drawing

NEW! See our business Video!